Refund policy

RETURN & REFUND POLICY – POCKET RIDER

At Pocket Rider, all sales are considered final. We do not accept returns or offer refunds unless an item arrives damaged or defective.

To be eligible for a replacement or refund, your item must be received in a damaged or defective condition. Proof of the issue (such as clear photos or videos) must be provided.

To report a damaged or defective item, please contact us at pocketriderhelp@gmail.com. Our team will review your request and provide instructions on how to proceed.

Items sent back to us without first contacting our support team will not be accepted.

Damages and Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at pocketriderhelp@gmail.com so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items
We do not accept returns or refunds for:

  • Change of mind

  • Incorrect sizing or preferences

  • Sale items or promotional purchases

  • Gift cards

Exchanges
We do not offer direct exchanges. If your item arrives damaged or defective, we will provide a replacement where applicable.

Refunds
If your claim is approved, a refund or replacement will be issued at our discretion. Refunds are processed back to the original payment method. Processing times may vary depending on your payment provider.

If you have any questions, you can always contact us at pocketriderhelp@gmail.com.