Shipping policy

SHIPPING POLICY – POCKET RIDER

At Pocket Rider, we aim to provide a smooth and reliable shipping experience for all customers.

Order Processing
Orders are processed after payment has been successfully completed and verified. Once your order has been processed, it will be prepared for shipment.

Pocket Rider reserves the right to cancel or delay any order due to suspected fraud, inaccurate information, or other issues related to the order.

Shipping
We ship to multiple locations worldwide. Shipping availability may vary depending on your location.

Orders are fulfilled through our network of suppliers and logistics partners to ensure efficient delivery. This means items may be shipped from different locations.

Shipping costs, if applicable, will be displayed at checkout before completing your purchase.

Delivery
Delivery times are estimates and are not guaranteed. Delays may occur due to factors outside of our control, including but not limited to shipping carrier issues, customs processing, weather conditions, or high demand periods.

Pocket Rider is not responsible for delays once the order has been handed over to the shipping carrier.

Tracking Information
When available, tracking information will be provided so you can monitor your shipment. Please note that tracking updates may take time to appear or update.

Incorrect Address
It is the customer’s responsibility to ensure that all shipping information is accurate and complete at checkout.

Pocket Rider is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply to resend the item.

Lost or Stolen Packages
Pocket Rider is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly.

Customs, Duties, and Taxes
Customers are responsible for any customs fees, duties, or taxes that may apply to their order. Pocket Rider is not responsible for delays or additional charges caused by customs.

Damaged Items
If your order arrives damaged or defective, please contact us at pocketriderhelp@gmail.com with proof of the issue. We will review your case and work to resolve it.

Contact
For any shipping-related questions, you can contact us at pocketriderhelp@gmail.com.